Refund and Cancellation Policy
This policy applies to paid GradePath subscriptions. The store or processor shown on your receipt determines where you manage the subscription and who decides a refund request.
1. Check who billed you
- Apple: the receipt says Apple or App Store, and the purchase appears in your Apple Account purchase history.
- GradePath direct web billing: the receipt identifies GradePath and Stripe, or the subscription appears in the GradePath web billing portal.
2. Purchases billed by Apple
Manage or cancel an Apple-billed subscription in Apple Subscriptions. Request a refund at reportaproblem.apple.com. Apple decides eligibility and returns approved refunds to the payment method associated with your Apple Account.
GradePath cannot cancel an Apple subscription for you, issue an Apple-billed refund, or promise that Apple will approve a request. Canceling through Apple normally leaves access active until the end of the paid billing period unless Apple states otherwise.
3. Direct web subscriptions processed by Stripe
If you have a direct web subscription processed by Stripe, you can cancel through the GradePath web billing portal where available or email [email protected]. Cancellation normally takes effect at the end of the current paid period. You should not be charged for a later renewal after an effective cancellation.
Except where law requires otherwise, direct web subscription charges are generally not refundable after a billing period begins. We may review requests involving a duplicate or incorrect charge, an unauthorized charge, or a sustained material service failure. Approved direct-web refunds are returned through Stripe to the original payment method. Bank processing time varies.
4. Price, renewal, and offer terms
The price, billing period, renewal date, and any eligibility-based acquisition price shown immediately before purchase and on your receipt control. GradePath does not offer a free trial. This policy does not promise a legacy price, a family product, or a multi-period plan. If displayed purchase terms conflict with this policy, contact support before buying or renewing.
5. Refund rights required by law
Nothing in this policy removes a refund, cancellation, cooling-off, or other consumer right that applicable law does not allow the parties to waive.
6. Cancellation is separate from deletion
Canceling a subscription does not delete your GradePath account, Private Content, or Course Commons records. Deleting the app also does not cancel a subscription. See the Privacy Policy or contact support for a data or account deletion request.
7. Contact
For billing help, include the purchase channel and a non-sensitive copy of the receipt when you email [email protected]. Do not email full card details.